Liz gallacher helen morris helen morris liz gallacher if you are among the nearly quarter million it managers worldwide who will sit for the exam this year the itil foundation exam study guide is one resource you dont want to be without it provides you with all the background information expert in depth reviews learning aids and . Liz gallacher has implemented improvement programs based on the itil framework for many different organizations liz holds the itil manager and itil expert certifications and was a member of the iseb managers certificate examiners panel helen morris has implemented improvement programs for a wide variety of organizations based on it service management best practice. Liz gallacher has implemented improvement programs based on the itil framework for many different organizations liz holds the itil manager and itil expert certifications and was a member of the iseb managers certificate examiners panel helen morris has implemented improvement programs for a wide variety of organizations based on it service management best practice. To ask other readers questions about itil foundation exam study guide please sign up be the first to ask a question about itil foundation exam study guide lists with this book. Itil foundation exam study guide liz gallacher helen morris isbn 978 1 119 94275 7 408 pages october 2012 this essential resource is a complete guide to preparing for the itil foundation exam and includes everything you need for success organized around the itil foundation 2011 syllabus the study guide addresses the itil service